Frequently Asked Questions

1.Question: Are the products that Bid4floors.com sells 1st quality? Or do they sell 2nds?

1.Answer: Yes, all our products that we sell are 1st quality. All floor covering internet companies sell 1st quality flooring products mainly because selling seconds would cause overwhelming complaints from customers. The cost to ship back an order because of a customer complaint over poor material would take a huge damaging effect on any internet based company. Be assured, all our products are 1st quality and backed by Bid4floors.com and their respective manufacturers.

 2. Question: How do i know if my flooring is seconds?

 2.Answer: You will see obvious signs when a flooring is second quality. There will be issues of improper shading, inconsistant thickness, off size formats, chipped corners, warped body. All 1st quality flooring will have a factory issued dialot number that is on the box.

3.Question: My local flooring company said that all internet companies sell seconds and that any floor i buy via the internet will not be covered by manufacturers warranty. Is this true?

 3. Answer: No way! It is a very common practice for a local retailer to use "SCARE TACTICS" to discourage the customer from buying online. This is largely because of lost revenue a retailer will experience if they lose a sale to an online dealer. Our products come directly from the same factory, the same factory any retailer would purchase products from. There are some manufacturers that will void warranty if purchased thru an online site. We are against this practice and choose to not do business with these companies.

 4.Question: Im scared to order online. I've never ordered online before. What if i don't get my flooring? What if i get "ripped off"?

 4.Answer: You, the consumer, are protected when you make purchases online by you credit card company. If you don't receive your order, simply call your credit card company. They will reverse the charge and credit your account for the full amount. Many first timers feel hesitant when it comes to ordering online. The amount of money you save ordering online will change the way you shop.

 5.Question: How do i know you are a real company and not just a guy selling flooring out of his house?

 5.Answer: Any business that is a BBB accredited member is verified to have a "brick and mortar" physical store by a BBB agent. Never order any product online if the merchant is not accredited with your local BBB.