We Ship Nationwide in the
Continental U.S.

Ceramic, laminate, hardwood, carpet can be picked up at the nearest terminal which are located natioinwide. It can also be shipped to business zoned areas or to your residence.

Pickup Centers If you select terminal "Will-Call" we will e mail you the terminal address where you will pick up your order.

Shipping Details:

Area Rugs:
All Area Rugs will be shipped directly to your residence FREE of charge. Rugs are delivered by UPS or Fed Ex Ground. Most rugs are in stock and take 7 to 10 days for delivery. Rug pads are shipped separately. Rugs that are out of stock will take longer, and you will be notified by e-mail or phone if product is back ordered.

Please note - all rugs sizes are approximate. Color representations may vary from actual rug due to differences in computer settings.

Carpet:
Carpet purchases must be picked up at one of over 250 convenient Pick Up Centers nationwide.Orders must be picked up within 5 days of shipment arriving at the Pick Up Center. Please contact Customer Care if additional time is needed.Please note - color representations may vary due to dye lot differences.Laminate, Hardwood, Vinyl Tiles:

Method 1: Bid4floors.com can ship directly to your residence or job site.

Method 2: You, or your authorized contractor or installer, can pick up at one of the over 250 Pick Up Centers nationwide. Orders must be picked up within 5 days of shipment arriving at the Pick Up Center. Please contact Customer Care if additional time is needed.

Ceramic Tile: Normal transit time is 2 to 4 business days. Special order tiles may incur shipping delays. If your tile is on backorder you will be contacted by customer care with details and expected ship times.

Partial Shipments: We attempt to always ship complete orders. If requested, we will provide partial shipments of your order, however shipping fees would be calculated as individual orders with the appropriate minimums applied.

Cancellations: If, due to extenuating circumstances, an order that is in transit needs to be cancelled, the customer is responsible for shipping and return freight charges. Any shipment that is refused for non-valid reasons is subject to a 20% restocking fee plus shipping charges.

Frequently Asked Questions:

Q: Will I be contacted prior to delivery?
A: The freight carrier will usually contact you prior to delivery. They will provide the days and approximate time in which shipment will arrive. Please inspect your shipment prior to signing the freight paperwork.

Q: How long will it take to receive my shipment?
A: Usual shipping time is seven to ten business days after you place your order. These estimated dates of arrival are based on our experience and information that the manufacturer and shipper provides us with. We will let you know if the time frame varies significantly from our original estimate.

Q: What if I have a question about my shipment?
A: When you place your order, record and save your order number.Please e mail or call our order desk for any questions you may have.

Q: What if I ship "will call" and later decide that I want my shipment delivered to my residence or job site?
A: We can change your shipment delivery site. However, you will incur additional Change of Delivery charge. Please contact Customer Care for more details and a new delivery quote.

Q: What if my shipment is damaged?
A: Be sure to inspect your shipment when picking up or having it delivered to you. If there is any damage caused to items in transit, it is covered by the carrier. The freight carrier considers the final recipient (you) as the person responsible for inspecting and receiving the shipment. If material has been damaged you must note all damage on the shipping paperwork. After that there are two options:

Option One - You may refuse the entire shipment. This is not the recommended option. This will cause your entire order to be retuned to the shipping warehouse and inspected there. It may or may not be possible for us to reship your order quickly.

Option Two - You may accept the undamaged portion of your order and leave the damaged portion with the shipping company. This allows us to only process the claim on the damaged material with the shipper. Allowing us to reship the damaged pieces quickly with the shipper and being able to cover one shipment with the other. Our recommendation is to clearly note the damaged to the pieces on the freight paperwork and leave those pieces with the shipper. We will then be able to handle the claim in a much more efficient manor.

** If you accept material from a freight company without noting any damage the material is considered in good condition and any claim is very difficult to pursue. It is well worth a little time to ensure that your material is in good condition.

Payment

We accept Visa, Mastercard, American Express, Discover and electronic checks. Payment can be made online thru Paypal or you can call our toll free order desk at 1-866-374-6761. Please keep in mind that e-checks take 2-4 days to clear. If you want your order to ship out as soon as possible, we recommend payment by credit card. All orders are processed after payment is received in full. Payment online is secure and reliable. Paypal offers the latest security features thru their payment system.

Refunds

There are no returns of accessories (trim, underlayment, glue, etc.) allowed. Some flooring has a No Return policy which is decided by the manufacturer or the distributor. If there is a return policy, then it must be done within 30 days. There are absolutely no returns on discontinued items. If a floor is allowed to be returned, there is a restocking fee that ranges from 10% to 25%. If this is a concern for you, please ask your Bid4floors representative before your purchase.. If your floors have a manufacturing defect, then you can receive a refund or exchange. We try our best to make sure that you are totally satisfied with your flooring purchase. We will always work with you on any issue if one arises. Our goal is to keep you, the customer, satisfied to the best of our ability.